Welcome to our site. By navigating and interacting with this platform, you are consenting to adhere to the stipulated terms of use and our Data Protection Principles. We reserve the right to update the Terms of Use without prior notice; however, we will endeavor to promptly inform our users in such instances.

The phrases "FRAPP Friedrich Rapp", "our team", or "we" refer to the FRAPP Friedrich Rapp GmbH company, headquartered at Allee der Kosmonauten 35A, 12681 Berlin, Deutschland. The terms "visitor" or "user" denote anyone engaging with our website.

Overview

  • Contractual Agreement: The terms herein are integral to any sales agreement we undertake. These terms override any conflicting provisions provided by other entities.
  • Variation: Any modifications to these conditions must be mutual and documented.
  • Notifications: Written notifications are considered served if personally delivered or mailed via registered post.

Purchase Process

  • Ordering: By placing an order, users express their intent to purchase specific items. Upon confirming an order, we commit to delivering the stipulated items.
  • Product Specifications: All product details will be as outlined in our dispatch note unless otherwise agreed upon.

Payment Terms

  • Invoicing: Invoices may be raised when goods are either collected or ready for dispatch.
  • Late Payments: Late payments may incur interest, and we may suspend subsequent orders until outstanding amounts are settled.

Pricing

  • Invoice Details: The total invoice amount will take into account product prices, delivery charges, applicable taxes, and other pertinent costs.
  • Price Adjustments: Any prices listed are indicative, and we retain the right to adjust them.

Delivery Schedule

  • Estimation: While we provide an estimated delivery date during ordering, this is not guaranteed.
  • Delays: If deliveries are prolonged beyond a reasonable timeframe, users have the option to cancel their orders.

Goods Receipt

  • Delivery Location: Goods will generally be delivered to the user's specified location unless indicated otherwise.
  • Responsibilities: Users must ensure safe and suitable conditions for delivery.

Ownership & Risk

  • Transfer of Ownership: Ownership of goods is transferred once full payment is received.
  • Risk Transfer: The risk for the goods transfers to users upon collection or delivery by us or a third party acting on our behalf.

Product Returns

  • Return Policy: Returns might be accepted under certain conditions, including the state of the product and its packaging.
  • Charges: Some returns may attract a restocking fee unless they are faulty or due to dispatch errors.

Warranties

  • Manufacturer Warranties: We offer our users a 12-month warranty on our products.
  • Faulty Products: Faulty items can be returned, repaired, or replaced under certain conditions.

Liability Constraints

  • Breach: If users breach any terms, all due amounts become immediately payable.
  • Damage Claims: For any damages arising from user-specified designs, the user will hold us harmless.

Cancellation

  • Order Cancellation: Users can cancel orders but may be liable for any costs incurred up to that point.
  • Price-Related Cancellation: In the event of a significant price change, users have the option to cancel without incurring penalties.

Legality & Applicability

  • Disputes: Any disputes will first aim for resolution through dialogue, followed by mediation if needed, and ultimately, fall under the jurisdiction of German Courts.
  • Platform Interaction: Users must engage with the platform responsibly and ethically.

Cookies & Data Privacy

  • Cookies: Cookies, which store browser-specific information, are used to enhance the user experience. They do not store sensitive user information.
  • User Data: We collect essential user data for order processing. This data is safeguarded under our data protection guidelines.

Website Engagement

  • Website Content: All website content is dynamic and can be updated without notice.
  • Intellectual Property: All designs, graphics, and associated content belong to us and are protected under copyright laws.
  • Third-Party Links: The platform might contain links to external sites, which are provided for supplementary information but do not imply endorsements.
  • Jurisdiction: All engagements with the platform fall under the jurisdiction of German laws.